Question 1

Which invoice management plan should I choose?

Accepted Answer

Start with our free plan (10 invoices/month) and upgrade as your needs grow. The Starter plan at $12/month with 75 invoices is perfect for freelancers, while Growth at $29/month is ideal for small businesses!

Question 2

What happens if I reach my invoice extraction limit?

Accepted Answer

You won't be able to process more invoices until the next billing cycle. If you need more, you can upgrade to a higher plan at any time.

Question 3

Can I try Gennai invoice extraction for free?

Accepted Answer

Yes! You can process up to 10 invoices per month for free, with 2 Gmail accounts connected. No credit card required.

Question 4

What is your refund policy?

Accepted Answer

We offer a full refund within 7 days of your first payment. No questions asked.

Question 5

Do you store my emails or invoices?

Accepted Answer

We store your extracted invoice data and PDF files securely. We do not store your email content - we only scan for PDF attachments. Your invoices are also organized in your own Google Drive for easy access.

Question 6

What Google permissions does Gennai need for Gmail invoice scanning?

Accepted Answer

Gennai requires: (1) Gmail read-only access - to find emails with PDF invoice attachments. We only read attachment metadata, not your email content. (2) Google Drive access - to create a 'Gennai' folder and organize your invoices by year and month. We cannot send emails, delete your emails, or access other files in your Drive.

Question 7

How can I revoke Gennai's access to my Google account?

Accepted Answer

You can disconnect your Gmail anytime from Settings in your Gennai dashboard. This immediately stops all access to your Google account. You can also revoke access directly from Google at myaccount.google.com/permissions. When you delete your Gennai account, we automatically revoke all Google tokens and delete all your data.

Question 8

Is Gennai secure and compliant for invoice processing?

Accepted Answer

Yes. Gennai's use of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements. All data is encrypted in transit (TLS) and at rest (AES-256). We do not use your data for advertising or sell it to third parties.

Question 9

Do you use my invoice data to train AI models?

Accepted Answer

No. Gennai does not use any user data, including data obtained through Google APIs, to develop, improve, or train generalized AI or machine learning models. Your data is used solely to provide the invoice extraction service.

Question 10

How do you process payments for invoice management subscriptions?

Accepted Answer

We use Stripe for all payment processing. Your payment information is never stored on our servers - it goes directly to Stripe's secure infrastructure.

Question 11

How accurate is the AI invoice extraction?

Accepted Answer

Gennai achieves 99% accuracy in extracting invoice data including vendor name, amount, date, currency, tax, and line items. Our AI is powered by Claude and continuously improves with each invoice processed.

Question 12

Can I export invoices to Xero or other accounting software?

Accepted Answer

Yes! Gennai integrates directly with Xero for seamless invoice export. You can also export to CSV, JSON, or sync automatically to Google Drive. QuickBooks integration is coming soon.

Question 13

Does Gennai work with Outlook email?

Accepted Answer

Yes! Gennai supports both Gmail and Microsoft Outlook. You can connect multiple email accounts from both providers and see all your invoices in one unified dashboard.

Question 14

Can my accountant access my invoices?

Accepted Answer

Yes! Gennai has built-in accountant access. You can invite your accountant with read-only permissions so they can view, search, and export invoices without needing your login credentials. Perfect for tax preparation and audits.

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